FAQ's
Have questions? We’re here to help.
Whether you’re booking a stargazing tour, farm visit, 4WD adventure, or high-country hike, this FAQ covers our most commonly asked questions to help you prepare.
In case you haven’t found the information you were looking for, we’ve put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
Where are your tours located?
All our tours operate in and around Lake Tekapo, on our family-owned Mt Hay & Balmoral Stations in the Mackenzie Region, New Zealand.
How do I book a tour?
You can book any of our tours online through our website. If you prefer, you can also contact us by phone at +64 27 900 0335 or email us at hello@gotekapo.com.
What is your cancellation policy?
Cancellations made at least 24 hours in advance will receive a full refund. Cancellations within 24 hours may incur a fee. Weather-related cancellations are fully refundable or can be rescheduled.
What should I bring to a stargazing tour?
Dress warmly, especially in winter. We recommend layers, a beanie, gloves, and sturdy shoes. We provide blankets and hot drinks on site
Do I need a camera for the astrophotography tour?
No worries if you don’t have one — we’ll take a professional digital photo of you under the stars, and you’re welcome to bring your own camera if you’d like to learn!
Are your farm tours suitable for young children?
Yes! Our farm tours and petting zoo are very family-friendly and perfect for children of all ages.
Do I need driving experience for the 4WD tours?
No — our 4WD tours are guided by experienced drivers. You just sit back, relax, and enjoy the views of Mt Hay Station and Lake Tekapo’s stunning backcountry.
How long is the 4WD tour?
Our 4WD experience typically lasts 3 hours and includes scenic stops and insights into the history of the Merino sheep station.
What kind of animals can I hunt on the safari?
Depending on the package, you can hunt Red and Fallow Deer, Himalayan Tahr, Chamois, Wallabies, Rabbits, and Hares.
Do I need to bring my own equipment?
No — all gear, including rifles and thermal scopes, is provided. Safety training is also included before the tour begins.
What fish can I catch on your tours?
A: Our fishing tours target trout and salmon in the Tekapo Hydro Canal, local rivers, and Lake Tekapo itself.
Do I need a fishing license?
We’ll help organize all the necessary permits for you, so you don’t need to worry about it beforehand.
Are your hikes suitable for beginners?
We offer hikes for different fitness levels. Mt Hay is great for moderate fitness, while Mt Edward and Mt Ardmore require a good level of fitness.
Are helicopter transfers included?
Yes! Our guided hikes include scenic helicopter flights to the mountain summits, making them truly unforgettable experiences.
Are your tours accessible for people with mobility issues?
Some of our tours (such as the farm tour and 4WD experience) are more accessible than others. Please contact us and we’ll help you choose the best option.
What are you doing for sustainability?
We are proud to be a carbon-positive farm and the first accredited Living Wage tourism employer in the Mackenzie Region. All our tours are designed with low-impact and responsible tourism in mind.