PRIVACY POLICY
“We” and “us” refers to Go Tekapo, and its related companies.
At Go Tekapo, we respect your right to privacy and we want to ensure you have a trustworthy experience with us, whether you’re using our website, visiting our centers, or booking a trip. We are committed to meeting our obligations under the Privacy Act 2020 and want to share our policies and practices with you. By using our website or our products and services, you agree to us handling your personal information in accordance with this Privacy Policy. If you do not provide your personal information, we may not be able to provide certain products or services to you.
We will update our policies from time to time, and the most current version will always be available on our website.
Personal Information We Collect
We only collect personal information that is necessary to deliver the best possible service to you. The types of personal information we collect will vary depending on your dealings with us.
This information may include any or all of the following:
Contact Details: Name, address, telephone number, and email address.
Booking Details: Gender, height, weight, and any other preferences you provide that are relevant to your booking.
Sensitive Information: Details of any relevant health conditions, disabilities, or special dietary requirements to ensure your experience is safe and appropriate for your needs. We require your consent for this sensitive information.
Why We Collect Personal Information
We collect and use your personal information to provide you with a range of products and services and to improve our operations. Specifically, we use your information to:
Process Bookings: To complete and administer your booking and provide a seamless customer experience.
Provide Customer Service: To assist you with bookings or to respond to your queries.
Improve Our Services: To gather customer reviews and feedback, conduct market research, and analyze data to enhance the quality of our services.
For Marketing Activities: With your consent, we may contact you by phone, email, or SMS with news, offers, and updates. You can easily opt out at any time by clicking “unsubscribe” in the email.
Ensure Health and Safety: We collect sensitive information to ensure your well-being during your activities with us.
Staff Training & Business Operations: We use data to train our team to the highest level and to handle administrative tasks such as accounting, record-keeping, and troubleshooting.
Detect and Prevent Fraud: We may use your information to prevent illegal or unwanted activities.
Disclosure to Third Parties
In certain situations, we may share your personal information with trusted third parties to provide our services. We do not sell or rent your personal information to others for their own use. We may share your data with:
Suppliers: Our contractors and related companies to facilitate the services you have booked.
Legal Authorities: Government authorities or regulators when required by law, for the administration of justice, or to protect our rights and safety.
Service Providers: Third-party suppliers who process your information on our behalf for tasks like payment processing, data analytics, and marketing. These parties are bound by confidentiality agreements.
How Go Tekapo Protects Your Personal Information
We are committed to protecting your data. Personally identifiable material is stored on secure servers and databases and is not publicly accessible. We take industry-standard measures, including firewalls and password protection, to prevent unauthorized access. Access to your information is restricted to employees and contractors who require it to perform their duties and who are under strict confidentiality obligations.
Online Payments: We use industry-standard Secure Socket Layer (SSL) technology to encrypt your payment information. We do not store your credit card details on our database when you book via our website.
Email Transmission: Please be aware that email transmission is not secure, and if you send us information this way, you do so at your own risk.
How We Collect Information
We may collect and update your information over the phone, by email, on our website, or in person. When you visit our website, we automatically collect technical information like your IP address, browser type, and the pages you visit. We use this data for security and to improve our website.
Cookies: We use cookies to personalize content, analyze traffic, and make our website more efficient. A cookie does not personally identify you, but it helps your computer remember useful information.
Google Analytics: Our website uses Google Analytics to help us understand website traffic and usage. Google Analytics does not identify individual users or link your IP address to any other data held by Google.
Your Rights
We respect your rights regarding your personal information under the Privacy Act 2020. You have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct any inaccurate information we hold.
Object: Object to the use of your personal information for direct marketing or where we have a legitimate interest in using it.
Deletion: Have your personal information deleted in certain circumstances.
Restrict Processing: Prevent or suppress the processing of your personal information in certain situations.
Withdraw Consent: Withdraw your consent at any time.
Contact & Complaints
If you wish to access your personal information, have questions about this policy, or want to make a complaint, please contact our Privacy Officer.
Email: privacy@gotekapo.com
Postal Address: Go Tekapo Privacy Officer, P.O. Box 1234, Tekapo, 7999, New Zealand
We are dedicated to managing privacy in accordance with the law and will respond to you as soon as reasonably practicable.
This Privacy Policy and all related agreements are subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.