Terms & Conditions

At Go Tekapo, we understand that you care about how your personal information is used and shared. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services. By engaging with Go Tekapo, you agree to the terms of this policy.

 

1. What Information Do We Collect?

We collect information from you to provide our services and improve your experience. This may include:

  • Personal Identification Information: Your name, email address, phone number, and physical address.

  • Booking and Payment Information: Details required to process your booking, such as your credit card information, tour preferences, and number of people in your party.

  • Website Usage Data: Information about how you use our website, including your IP address, browser type, pages viewed, and the time and date of your visit. We collect this data using cookies and similar technologies.

 

2. How Do We Use Your Information?

 

We use the information we collect for the following purposes:

  • To Process Bookings: We use your personal and payment information to confirm your reservations, process payments, and provide the services you have booked.

  • To Communicate With You: We use your contact information to send you booking confirmations, updates about your trip, and to respond to your inquiries.

  • For Marketing and Promotions: If you opt-in to our email list, we may use your email address to send you promotional material, special offers, and news about Go Tekapo. You can unsubscribe from these emails at any time.

  • To Improve Our Website and Services: We use website usage data to analyze trends, improve our website’s functionality, and understand what our customers are interested in.

  • To Ensure Security and Comply with the Law: We use your information to protect against fraudulent transactions and to meet our legal obligations.

 

3. Sharing Your Information

 

We do not sell, rent, or trade your personal information with third parties. We may share your information with trusted third parties only when necessary to provide our services, such as:

  • Payment Processors: To securely process your credit card transactions.

  • Booking Software Providers: To manage your reservation and communicate with you.

  • Legal Authorities: If required by law or to protect our rights and safety.

 

4. Data Security

 

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. We use secure servers, encryption, and other safeguards to ensure the security of your data. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

 

5. Your Rights and Choices

 

You have control over your personal information:

  • Access and Correction: You have the right to request a copy of the personal information we hold about you and to ask for any inaccuracies to be corrected.

  • Marketing Communications: You can opt-out of receiving promotional emails from us at any time by clicking the “unsubscribe” link at the bottom of our emails.

  • Cookies: You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly without them.

 

6. Updates to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this policy or your personal data, please contact us directly.